General terms and conditions :
- CHILDREN POLICY If you would like to travel with children, please contact our Groups Reservations Department at 1 800 789 45 92 to inform them that you would like to book the WDH group to get the special rates or send an email groupsbookings@thefiveshotels.com . Children from 0 to 5 years old are free of charge. Children from 6 to 17 years old have an extra charge of $66.95usd per night per child.
- NON-REFUNDABLE DEPOSIT: A FULL payment deposit is required at the time of purchase. The deposit is non-refundable in case of cancellation, modification, or no-show.
- BALANCE: Full payment is at the time of booking if the payment is not received the booking will be canceled.
- CANCELLATION: After booking the full payment is non-refundable.
- SECURITY DEPOSIT POLICY: All reservations will be required to present a Credit Card at Check-in for the hotel to hold a security deposit (cash deposits are not accepted). The required security deposit is USD$200 per room per stay. This deposit will be used to cover any additional services and incidentals during your stay. The unused amount of the deposit will be released upon check-out. A Credit Card is required to check in.
- NO-SHOW POLICY: In case of a no-show or early departure, the hotel will charge the total amount of the stay considered in the initial reservation.
- ENVIRONMENTAL TAX: Per the current regulations in the State of Quintana Roo, all rooms are subject to a $2usd per night environmental sanitation tax. To be paid upon arrival. Subject to change without notice.
- AIRFARE IS NOT INCLUDED in this package. It is your responsibility to purchase your own airfare for WDH 2023.
- ROUND TRIP AIRPORT TRANSFER: The transfers Airport – Hotel – Airport are included in this price when booking a minimum of 5 nights. The Fives Beach will reach out closer to the travel date to collect your flight information. It is YOUR responsibility to send your flight information when asked, otherwise, the Hotel won't be able to provide the service.
- WDH must be booked here - This package includes all WDH events and entry to all concerts.