General terms and conditions :
- ReJAMinate - All-inclusive package - This package is all inclusive of food and drinks on resorts as well all ReJAMinate music and events. ReJAMinate can only be booked here.
- AIRFARE IS NOT INCLUDED in this package. It is your responsibility to purchase your own airfare for REJAMINATE.
- ROUND TRIP AIRPORT TRANSFER: The transfers Airport – Hotel – Airport are included in this price. (one round trip transfer per room per stay) The Fives Oceanfront will reach out closer to the travel date to collect your flight information. It is YOUR responsibility to send your flight information when asked, otherwise the Hotel won't be able to provide the service.
- NON-REFUNDABLE DEPOSIT: A $250usd deposit per person is required at the time of purchase. The deposit is non-refundable in case of cancellation, modification, or no-show.
- BALANCE: Full payment is required 07/17/2023 (July 17, 2023) - 181 days before the arrival date, if the payment is not received the booking will be cancelled.
- CANCELLATION: After final payment 07/17/2023 (July 17, 2023) - 180 days full payment is nonrefundable.
- SECURITY DEPOSIT POLICY: All reservations will be required to present a Credit Card at Check-in for the hotel to hold a security deposit (cash deposits are not accepted). The required security deposit is USD$200 per room per stay. This deposit will be used to cover any additional services and incidentals during your stay. The unused amount of the deposit will be released upon check-out. A Credit Card is required to check in.
- NO-SHOW POLICY: In case of no-show or early departure, the hotel will charge the total amount of the stay considered in the initial reservation.
- ENVIRONMENTAL TAX: Per the current regulations in the State of Quintana Roo, all rooms are subject to an MXN$28.86 per night environmental sanitation tax. To be paid upon arrival. Subject to change without notice.