TERMS AND CONDITIONS
ROOM RESERVATIONS: If you need assistance in booking a different room type or if there are changes in the number of people during the confirmed stay, please contact our Group Reservations Department by calling 1 800 789 45 92 or emailing groupsbookings@thefiveshotels.com . Specify that you want to book for Wendee Cohee & Joshua Palmer
SECURITY DEPOSIT: A deposit equivalent to the cost of one night will be required. This deposit will serve as a guarantee and will be processed at the time of booking. Any modification or cancellation of the reservation is subject to our current cancellation policy. If you need clarification or additional assistance, please do not hesitate to contact our team at groupsbookings@thefiveshotels.com.
BALANCE PAYMENT: Full payment is required 45 days before the arrival date.
CANCELLATION POLICY: After the final payment 45 days before the arrival date, the total payment is non-refundable.
SECURITY DEPOSIT POLICY: All reservations must present a credit card at check-in for the hotel to retain a security deposit (cash deposits are not accepted). The security deposit is USD $100 per room per night, with a maximum of USD $300 per reservation. This deposit will be used to cover any additional services and unforeseen expenses during your stay. The unused amount will be released upon check-out.
MINOR POLICY: The age of the minor will be considered at the time of their arrival at the hotel.
NO-SHOW POLICY: In the case of a no-show or early departure, the hotel will charge the total amount of the stay as initially booked.
ENVIRONMENTAL SANITATION TAX: According to regulations in the State of Quintana Roo, all rooms are subject to an environmental sanitation tax of USD $2.00 per night. This tax is paid upon arrival and is subject to change without prior notice.
ROUNDTRIP AIRPORT TRANSFER: Airport-Hotel-Airport transfers are available. If you wish to book the service, please contact experiences@thefiveshotels.com one week before.