TERMS AND CONDITIONS
ROOM RESERVATIONS: If you need assistance in booking a different room type or if there are changes in the number of people during the confirmed stay, please contact our Group Reservations Department by calling 1-800-789-4592 or emailing groupsbookings@thefiveshotels.com. Specify that you want to book for the Jacqueline Burke & Forrest Luking Wedding.
REFUNDABLE DEPOSIT: To secure the reservation, a one-night deposit per room is required, according to the reservation amount. The deposit is refundable if canceled before August 15, 2024.
BALANCE PAYMENT: Full payment is required 45 days before the arrival date.
CANCELLATION POLICY: After the final payment 45 days before the arrival date, the total payment is non-refundable.
SECURITY DEPOSIT POLICY: All reservations must present a credit card at check-in for the hotel to retain a security deposit (cash deposits are not accepted). The security deposit is USD $100 per room per night, with a maximum of USD $300 per reservation. This deposit will be used to cover any additional services and unforeseen expenses during your stay. The unused amount will be released upon check-out.
MINOR POLICY: The age of the minor will be considered at the time of their arrival at the hotel.
NO-SHOW POLICY: In the case of a no-show or early departure, the hotel will charge the total amount of the stay as initially booked.
ENVIRONMENTAL SANITATION TAX: According to regulations in the State of Quintana Roo, all rooms are subject to an environmental sanitation tax of USD $3.00 per night. This tax is paid upon arrival and is subject to change without prior notice.
ROUNDTRIP AIRPORT TRANSFER: Airport-Hotel-Airport transfers are available. If you wish to book the service, please contact experiences@thefiveshotels.com one week before.