ROOM RESERVATIONS: If you need assistance in booking a different room type or if there are changes in the number of people during the confirmed stay, please contact our Group Reservations Department by calling 1 800 789 45 92 or emailing groupsbookings@thefiveshotels.com . Specify that you want to book Of Jocelyn Campas & Daniel Ochoa.
SECURITY DEPOSIT: A deposit equivalent to one night of the room. This deposit will serve as a guarantee and will be processed at the time of booking. Any modification or cancellation of the reservation is subject to our current cancellation policy. If you need clarification or additional assistance, please do not hesitate to contact our team at groupsbookings@thefiveshotels.com.
BALANCE PAYMENT: Full payment is due on Agust 01,2025.
Note: For further information about the cancellation policies please contact us at groupsbookings@thefiveshotels.com. Modifications to the reservation, including changes in dates, room category, reduction of nights, or number of guests, may be made up to 60 days before arrival Agust 01, 2025), subject to availability. After this period, any changes or cancellations will incur a 100% penalty on the confirmed stay.
SECURITY DEPOSIT POLICY: All reservations must present a credit card at check-in for the hotel to retain a security deposit (cash deposits are not accepted). The security deposit is USD $100 per room per night, with a maximum of USD $300 per reservation. This deposit will be used to cover any additional services and unforeseen expenses during your stay. The unused amount will be released upon check-out.
MINOR POLICY: The age of the minor will be considered at the time of their arrival at the hotel.
NO-SHOW POLICY: In the case of a no-show or early departure, the hotel will charge the total amount of the stay as initially booked.
ENVIRONMENTAL SANITATION TAX: An Environmental Sanitation Fee will be charged per night and per room based on the number of guests:
1 guest – $33.94 MXN
2 guests – $56.57 MXN
3 guests – $73.54 MXN
For 4 or more guests, an additional $11.31 MXN will be added for each extra guest.
Children under 12 years old are exempt.
Rates are subject to change according to government regulations.
ROUNDTRIP AIRPORT TRANSFER: For an extra cost, roundtrip airport transfers (Airport-Hotel-Airport) are available. If you wish to book the service, please contact experiences@thefiveshotels.com one week before your arrival.”