ROOM RESERVATIONS: If you need assistance in booking a different room type or if there are changes in the number of people during the confirmed stay, please contact our Group Reservations Department by calling emailing groupsbookings@thefiveshotels.com . Specify that you want to book Of FMG MEXICO 2026.
REFUNDABLE DEPOSIT: To secure the reservation, a One-night deposit per room is required, according to the reservation amount. The deposit is refundable if canceled before on September 19,2026
BALANCE PAYMENT: Full payment is due on September 20, 2026
CANCELLATION POLICY:
- The One-night deposit is refundable if the guest cancels before August 07, 2026.
Note: For further information about the cancellation policies please contact us at groupsbookings@thefiveshotels.com. Modifications to the reservation, including changes in dates, room category, reduction of nights, or number of guests, may be made up to 46 days before arrival September 20, 2026), subject to availability. After this period, any changes or cancellations will incur a 100% penalty on the confirmed stay.
SECURITY DEPOSIT POLICY: All reservations must present a credit card at check-in for the hotel to retain a security deposit (cash deposits are not accepted). The security deposit is USD $100 per room per night, with a maximum of USD $300 per reservation. This deposit will be used to cover any additional services and unforeseen expenses during your stay. The unused amount will be released upon check-out.
MINOR POLICY: The age of the minor will be considered at the time of their arrival at the hotel.
NO-SHOW POLICY: In the case of a no-show or early departure, the hotel will charge the total amount of the stay as initially booked.
The hotel has resort fee that is not included in the room rate. The cost is 10 dollars per room, per night
ENVIRONMENTAL SANITATION TAX: An Environmental Sanitation Fee will be charged per night and per room based on the number of guests:
1 guest – $33.94 MXN
2 guests – $56.57 MXN
3 guests – $73.54 MXN
For 4 or more guests, an additional $11.31 MXN will be added for each extra guest.
Children under 12 years old are exempt.
Rates are subject to change according to government regulations.